Bookings Policy​

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At Woodhead Caterers, we aim to make your event planning as stress-free as possible. Please review our bookings policy to ensure a smooth and enjoyable experience:

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Booking Confirmation
A non-refundable deposit of 10% of your booking total is required to secure your booking. Your booking is only confirmed once the deposit has been received.

Final guest numbers and menu choices must be confirmed no later than 2 weeks before your event.
 

Payment Terms
The remaining balance is due 2 weeks prior to the event date.
Payment can be made via bank transfer, cheque, or any agreed-upon method.
 

Cancellations & Amendments
Cancellations must be made in writing via email.
For cancellations made more than 2 weeks before the event, the deposit will be retained, but no further charges will apply.
For cancellations made within 2 weeks of the event, the full balance will be charged.
Any amendments to guest numbers or menu selections made within 2 weeks of the event may incur additional charges.

Dietary Requirements & Allergies
We are happy to accommodate dietary requirements and allergies where possible. Please notify us of any specific needs no later than 2 weeks before the event.
While we take every precaution, we cannot guarantee an allergen-free environment.
 

Event Timing & Delivery
Our team will arrive at your venue at the agreed time to set up and prepare.
Any delays caused by circumstances outside our control (e.g., access to the venue) may affect service timing.

 

Liability
Woodhead Caterers will not be held responsible for unforeseen circumstances beyond our control, such as adverse weather, power outages, or venue-related issues.

By booking with Woodhead Caterers, you agree to the terms outlined in this policy. ​

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If you have any questions or concerns about this policy, please contact us.